SHIPPING POLICY
At petz Dreamz, we aim to make ordering your pet's essentials simple and convenient. This policy explains how order processing, shipping, and delivery work.
1. Shipping Destinations
We currently aim to serve customers in the United States and Canada, subject to the shipping destinations available at checkout.
Available shipping methods, charges, and delivery estimates will be displayed during checkout where applicable. If your address is not accepted at checkout, please contact us before placing your order.
2. Order Processing
Orders are processed after payment has been successfully confirmed.
Order processing time: [insert your actual processing time in business days].
Processing time is separate from transit time. Orders placed on weekends or public holidays may begin processing on the next business day.
During busy periods, promotional events, or unexpected disruptions, processing may take longer. If a significant delay affects your order, we will communicate relevant updates where possible.
3. Shipping Costs
Shipping costs are calculated or displayed at checkout based on the applicable shipping method, destination, order details, and any promotion that applies.
Unless expressly stated otherwise, shipping is not free. Any applicable shipping charges should be reviewed before completing your purchase.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping method, supplier processing, carrier operations, customs clearance where applicable, and other factors.
Estimated delivery for the United States: [insert your verified delivery estimate].
Estimated delivery for Canada: [insert your verified delivery estimate].
These estimates should reflect the actual products and shipping services you offer. They are not guaranteed unless expressly stated.
5. Tracking Your Order
If tracking information is available for your shipment, it will be provided by email or through the tracking service used for your order.
Tracking information may take some time to appear after a shipping label is created. If your tracking details have not updated for an unusually long period, contact us with your order number.
6. Customs, Duties, and Taxes
For shipments crossing international borders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and applicable rules.
Any responsibility for these charges will be communicated as clearly as possible based on the shipping arrangement. Customers should review any applicable charges before completing their purchase where the information is available.
7. Incorrect Addresses
Please check your shipping address carefully before submitting an order. If you notice an error, contact us immediately.
We will try to help correct the address if the order has not yet been dispatched, but changes cannot be guaranteed once processing or shipping has progressed.
Additional shipping charges may apply if a carrier permits redelivery or address correction.
8. Delayed, Lost, or Undelivered Orders
If your order appears delayed, check the tracking details first. If the shipment remains missing or has not arrived within the communicated delivery window, contact us so we can investigate with the relevant supplier or carrier.
If we cannot ship your order within the time promised, we will provide the notices, cancellation options, and refunds required by applicable law.
9. Items Arriving Damaged or Incorrect
If your order arrives damaged, defective, or incorrect, please contact [your customer support email] with your order number and photographs where appropriate. We will review the issue and explain the next steps.
10. Contact Us
For shipping questions, please contact:
Store: petz Dreamz
Email: [your customer support email]
Thank you for choosing petz Dreamz. We appreciate the opportunity to serve you and your pet.